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    For existing William M. Bird customers only.

    For more information on becoming a customer, please contact online@wmbird.com

    With WMB Online you can:

    • Check stock & pricing

    • Place orders

    • View specials

    • E-mail price lists

    • View product knowledge

    • Check order status

    • View & print invoices

    • Pay invoices

    24 hours a day!

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    Home > Contact

    How can we help?

    CUSTOMER SERVICE

    William M. Bird Customer Service Reps are available to answer calls or emails Monday through Friday from 8am to 5pm (EST).

    PHONE
    1-800-922-2287

    EMAIL
    orders@wmbird.com

    ORDER ONLINE
    Place your online order with your secure WMBird Online account. Online orders are accepted 24 hours a day, 7 days a week. A Customer Service Rep reviews each online order for accuracy before the order ships. Orders placed during non-business hours will process on the next business day.

    Need an online account? Email online@wmbird.com or use our Online Form.

    LIVE CHAT
    Monday – Friday from 8 am to 5pm (EST). The live chat button is available when logged into WMBird Online.

    ORDER SAMPLES OR DISPLAYS
    Please contact your sales representative to order samples and displays.

    OUR LOCATIONS

    For a list of William M. Bird, TranSouth Logistics, and East Bay Supply Co. locations, click here.

    BECOME A CUSTOMER

    William M. Bird is a wholesale distributor. We sell exclusively to retail and commercial flooring businesses in the Southeast. We do not sell directly to the general public, but we are happy to connect homeowners with a flooring retailer in their area.  To become a customer, click here.

    OTHER SERVICES

    For billing questions, to pay an invoice, or inquiry how to become a customer, please contact our Finance/Credit Department:
    800-922-2287 ext. 3
    finsrv@wmbird.com

    For questions regarding an application for employment at William M. Bird or one of our sister companies, please contact our Human Resources Department:
    hr@sddholdings.com

    For questions regarding a product claim, please contact our Claims Department:
    claims@wmbird.com

    To learn more about our family of companies, please visit www.sddholdings.com

    MAILING ADDRESS

    William M. Bird
    P.O. Box 20040
    Charleston, SC 29413

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    OUR CUSTOMER CARE COMMITMENT

    Exceptional service. Reliable delivery. Profitable solutions.
    We give you what you need to be successful.
    That’s our commitment. If you are not satisfied with our service, trust that we will quickly make it right.